1. Platform role
Sevastu is a technology and coordination platform for home nursing care, hourly Elder Care, diagnostics sample collection and doctor appointment requests. Services are delivered by the professional, diagnostics centre or hospital identified in the confirmed booking.
2. Account and verification
Users must provide accurate account, patient, address and identity information and keep passwords and OTPs confidential. Partners and organisations must maintain valid identity, qualification, registration and licence records applicable to their role.
3. Home-care and Elder Care bookings
Home-care bookings depend on service area, professional availability, acceptance, patient requirements and safety conditions. Elder Care is a duration-based service and the displayed amount is calculated using the selected number of hours and the current hourly price. Customers must review the included work and instructions before confirmation.
4. Diagnostics
Customers may select multiple tests from one diagnostics centre in a booking. Test availability, preparation, sample requirements, collection estimate and report release are controlled by the selected centre. A report is downloadable only after that centre uploads and releases it.
5. Doctor appointments
Appointment availability, confirmation, token, queue and follow-up status depend on the hospital or its connected HMS. An appointment request is not medical advice. Unless the booking screen expressly offers online payment, consultation fees are collected and managed by the hospital. Hospital delays, emergencies or schedule changes may affect the displayed queue.
6. Payments and medicine reimbursement
The payable amount and method are shown before confirmation. Online payments use an authorised gateway. Cash collection must follow the app workflow. Where a nursing professional buys requested medicine using personal funds, the verified medicine amount is reimbursed to that professional under the displayed payment flow.
7. Safety, conduct and OTP
Customers and partners must maintain a safe and respectful environment, use booking-linked contact only for service purposes and complete required OTP checkpoints. A safety escort may be assigned for eligible female-professional visits. Harassment, fraud, unsafe conduct, data misuse or off-platform manipulation may result in restriction or cancellation.
8. Cancellation, refunds and no-show
Eligibility depends on service type and stage. Work already started, resources consumed or samples processed may be non-refundable. A hospital may mark an appointment no-show when the patient does not attend. The current Cancellation & Refund Policy forms part of these terms.
9. Medical and emergency limitation
Sevastu does not replace a doctor, hospital, ambulance or emergency service. A professional must work within their qualification and applicable prescription. Call 112 or the appropriate emergency service when urgent help is required.
10. Governing law and support
These terms are governed by applicable laws of India. Raise concerns with the booking reference through Sevastu support before escalation to a competent authority or court.
Last updated: 1 October 2026
This policy should be read with the other Sevastu policies and the service details displayed before booking.