1. Service model
Sevastu coordinates scheduled healthcare-related services and appointments. No physical product shipping is offered through this website. Availability is based on PIN code, verified organisations, active professionals and operational schedules.
2. Home-care visit
The customer selects a service, confirms the patient and service address, completes required KYC and chooses an available payment method. After acceptance, the app provides status, relevant contact, navigation and OTP checkpoints. Arrival estimates may change because of traffic, distance or safety coordination.
3. Hourly Elder Care
The customer selects the required hours and sees the calculated duration-based amount. The assigned professional must review the longer-duty instructions before acceptance. Only the booked scope and duration are included; extensions require an approved update or new booking.
4. Diagnostics at home
The customer selects one centre and one or more available tests. The centre confirms the order, provides a collection estimate and assigns a collector. The collector receives the pickup and delivery locations and relevant sample instructions. The customer verifies collection through the booking OTP. Reports appear after centre upload and release.
5. Doctor appointment
The customer chooses a hospital, doctor, OPD date, session and patient profile. The hospital or connected HMS confirms availability and supplies the token and queue updates. A doctor-advised follow-up date may appear after completion. Consultation and clinical care occur at the hospital under its procedures.
6. Customer responsibilities
Customers must provide an accurate address, matching PIN code, accessible location, correct patient details, required prescription or KYC and a safe working environment. Test preparation and hospital reporting instructions must be followed.
7. Failed fulfilment
If a service provider cannot fulfil an accepted booking, Sevastu may attempt reassignment where supported or apply the cancellation and refund process. Network, weather, traffic, emergencies and provider availability may affect timing.
Last updated: 1 October 2026
This policy should be read with the other Sevastu policies and the service details displayed before booking.